RENFE in all seasons has a complaints book, where you can make theirs. In large stations, the book is in the Customer Service Office, while the smaller, so does the station chief, who is the person who will be contacted to file a claim.
If not satisfied with the outcome can go to the Transport Arbitration Board, whose main purpose is to resolve claims of a commercial nature related to the implementation of contracts for ground transportation and support activities and complementary transport and it's free. According
indicates Renfe:
Source: Terms of travelers Renfe
If not satisfied with the outcome can go to the Transport Arbitration Board, whose main purpose is to resolve claims of a commercial nature related to the implementation of contracts for ground transportation and support activities and complementary transport and it's free. According
indicates Renfe:
Renfe-Operator is required to make the transport contract for the period prescribed in the conditions in the transport and in the General Conditions, except in cases of force majeure. Renfe-Operator shall make available to travelers with a book or sheets of claims as provided in legislation considered ferroviaria.El traveler injured on duty may present their complaints in the complaints book or sheets or used as media ordinary mail, telephone, fax, email or online as they establish the purpose, or document or letter to any office of Renfe-Operadora.El submission of the complaint shall be one month since he was aware of the fact that motivated it. Without prejudice to the use of a complaints book or the traveler may claim damages to be incurred by Renfe-Operator, by judicial or, if necessary, arbitration.
Source: Terms of travelers Renfe