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Sanitas Sanitas

Since the current problem I'm investigating ways to complain to Sanitas, it will collect in this post and copy the web Sanitas: How

I can complain?

a) Insurance Ombudsman Sanitas

was the first health insurer to create a voluntary basis, the figure of the Insurance Ombudsman. Subsequently, this figure has become a common standard for all companies in the sector.

The fundamental principles underlying this figure are:

• The Sanitas Insurance Ombudsman performs its functions without regard to any hierarchical subordination or dependency Sanitas.
• The mediation process is brief and is based on trust that the parties have in the Insurance Ombudsman.
• Claim before the Insurance Ombudsman Sanitas not prevent the insured, if considered necessary, then uses the administrative supervision or the courts to defend their legitimate interests.
• Creating a body of doctrine, which is based on the resolutions issued by the Insurance Ombudsman Sanitas and criteria guidelines issued by the Commission for the Defence of the Insured and Pension Plan Participants.

Currently, the Insurance Ombudsman Sanitas is Enrique Sánchez de León, a practicing lawyer and partner-director of Health Law Consulting. "


b) Procedure writing:

If you want to complain do so by sending a letter to the Customer Service Department of Insurance to clientes@sanitas.es email address, you can send it to C / Ribera del Loira n º 52 (28042 Madrid) or fax n º 91 585 24 80

From Sanitas resolve the problem and we will send a written response within the legal maximum of two months from the date of filing of the complaint .
In Sanitas our priority is the welfare and satisfaction of our members, so if you think have not been treated properly, please contact us.

c) Collection wrong.

If you believe that your bill payment has been made a mistake you can contact us at the number: 902 10 24 00.

Keep in mind that co-payments for medical procedures are billed every three months, so you may not remember having used the service, to avoid confusion we suggest you save the receipts of consultations / medical instruments and keep better track spending.


Apart from these three ways I would add two more, but unaware of the usefulness of any of them at the moment:

• processed through the business, as I believe it is also channeling complaints, concerns, complaints customers. Not only to make the contract and collect the commission.
• Through written submissions on the website of Sanitas (choosing the option "I want to make a claim" in the dropdown menu of the email subject.

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administrative Disaster - Complaint


several years I have been associated

in Sanitas and the truth is that until everything had gone well, as far as medical services are concerned. However, this year with an increase of 20% of the fee and after asking other commercial offerings I decided to change my policy (which had no co-pay was changed and a copayment, although it was theoretically cheaper). There

begins an odyssey in uncontrolled administrative officer of this company.

reproduce the letter I sent to Sanitas advantage with a website where you can submit claims .

know if the customer service is better than administrative. I'll tell you the outcome of this case.

The letter sent to Sanitas is as follows:


It takes from several years associated with you with the policy (81349072 1 AAAAAA). This year my commercial XXXXX Córdoba offered me a policy change and told him that the fee increase this type of policy seemed excessive. Sign

in October 2010 the request for deletion of the old policy and discharge in the new (81,264,826 a bbbbbb). It turns out that in December you charged me twice I register a policy and not to unsubscribe the old. I claim my business and its 902 and tell me they're going to fix. Still the same.

In January I paid for new code twice. Once again EUR 94.32 EUR 109.50. After talking with you and tell me that my commercial return receipt of 109.50 euros abuse. I do and a few days (January 18) charged me again.

To make matters worse neither policy is active so high I get a new policy (81264826 CCCCCC) which I do not get the cards. Now I have a total of 4 cards that I have sent two policies that are not active. I have taken in December doubled and I have made the return of illegal charges.

I get cards of the policy is in theory I get constantly active and duplicate charges old policies. every so often I call my music and your phone to 902 and I always say it will be all but I see that it is not. I have already written to my business to tell if this is not settled immediately I resign immediately with you because I think they are not acting seriously.

My wish contact with my agent can do in the mail: XXXXX.agenteexclusivo @ sanitas.es


------------ Updated 22/1/2011 ----------------------------------------------

After an email to my Commercial Teresa R. and three claims through the web of Sanitas only receive mail from the commercial telling me he has done everything in his hands and said he spoke directly with Sanitas Cordoba in 957 475228, since she had personal business to attend to. Do not call me again.

By submitting a claim to Sanitas I get my mail a message acknowledging receipt of the complaint and answer me. I have not been named yet.

Sanitas I called directly to Córdoba, where Joseph serves me, and tell me (like when I called the 902) that will fix it, which is that in January there was much commotion in Madrid, but be arranged.

Conclusion:
wait a few days to see if I spend more improper receipts (finally I managed to return all duplicate receipts, in total 3) and see if I get the card after almost a month still does not reach .

If not resolved, I will have to return all the bills until you settle and clarify a bit. And if they do not give for terminating the contract.

And in any case, next year not tell me .